Select Shipping Country

United States - Free shipping over 150€ - Swedish VAT is deducted from price at checkout

Customer Service

Customer Service

 

Shipping Policy

We currently ship to EU, Canada, Iceland, Norway, Switzerland and United States.

Delivery Information: Europe

We offer different shipping options to meet your needs as listed below.

Services

Service: DHL Express
Processing: 1-2 days
Delivery: 2-5 days
Total Delivery Time: 3-7 days 

All orders are shipped with DHL and require a signature upon delivery. DHL usually operate between 9am–6pm on business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended).

Services for Sweden

Service: DHL Freight
Processing: 1-2 days
Delivery: 2-5 days
Total Delivery Time: 3-7 days 

Orders within Sweden will be delivered by DHL Freight to your nearest DHL Service Point Location. A delivery notification will be sent via sms and/or email when your order is ready to be collected.

Taxes and Duties (Europe)

All countries within the European Union are shipped on a DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the product price.

Differences for Switzerland

On checkout, Swedish value added tax (25%) will be deducted from the final price. Delivery is on a DAP (Delivery At Place) basis, meaning, orders may be subjected to local taxes and/or import duties, which are levied by your local customs authority.

Differences for Iceland

On checkout, Swedish value added tax (25%) will be deducted from the final price. Delivery is on a DAP (Delivery At Place) basis, meaning, orders may be subjected to local taxes and/or import duties, which are levied by your local customs authority.

Delivery Information: Norway

Services

Service: DHL Express
Processing: 1-2 days
Delivery: 2-5 days
Total Delivery Time: 3-7 days 

All orders are shipped with DHL and require a signature upon delivery. DHL usually operate between 9am–6pm on business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended).

Taxes and Duties (Norway)

All Norwegian orders are shipped on a DDP (Delivery Duty Paid) basis, meaning that local tax (mva) and custom duties are included in the product price.

Delivery Information: USA & Canada

Services

Service: DHL Express
Processing: 1-2 days
Delivery: 2-5 days
Total Delivery Time: 3-7 days 

All orders are shipped with DHL and require a signature upon delivery. DHL usually operate between 9am–6pm on business days. You can specify an alternate daytime delivery address when ordering, for example your work address (recommended).  Please note that DHL cannot deliver to P.O. Boxes or APO/FPO addresses.

Taxes and Duties (USA & Canada)

On checkout, Swedish value added tax (25%), will be deducted from the final price. Delivery is on a DAP (Delivery At Place) basis, meaning, orders may be subjected to local taxes and/or import duties, which are levied by your local customs authority.   

Tracking & Timings

All orders are fully traceable on your designated forwarders’ websites. Delivery times are provided as guidelines only, and do not take into account possible delays caused by payment authorisation and/or stock availability. We are unable to deliver to post office (P.O.) boxes.

First-Time Order Policy

For security purposes, Fall Winter Spring Summer reserves the right to ship first-time orders to the cardholder’s verified billing address or work address. To avoid delays in receiving your order, please make sure to provide the correct billing and shipping information associated with your credit/debit card when placing an order.

Insurance

Fall Winter Spring Summer insures each purchase during time in transit until it is delivered to you. All orders require signature at delivery.

Free Shipping

Fall Winter Spring Summer offers free standard delivery on orders above €150. Please note that free shipping will be applied to your order at the checkout.

 

Returns and Refund Policy

Please note that we have a 14 days return policy. In order to create a pleasant shopping experience, Fall Winter Spring Summer has an easy return procedure. When using our return service, you will be refunded in the event of theft or loss during delivery to our warehouse. If the complete order is returned a refund will include Fall Winter Spring Summer shipping cost to the customer. The return shipping fee (€15, or 120 NOK for returns from Norway) will not be refunded.

Returns Process

If you would like to make a return, please follow these steps:

1. Make sure the products are in the same condition in which they were delivered to you, with all identification tags, packaging and seal still attached. If you are unsure whether we will accept your return; please see the important information section underneath for a complete list of criteria.

2. Please visit our returns section and request a return online. Once your return has been approved you will receive a return (RMA) number to be added to the printed returns form that came with your delivery.

3. Fill out the printed returns form and include it inside the box. For returns from United States, Canada, Iceland and Switzerland, include one copy of the returns form in the box and give one copy to your UPS courier. Please note we cannot accept returns without this form completed.

4. Place the item(s) in the original shipping box, or any other solid carton box. Close the box and tape it securely.

5. Place the return shipping label on the box over the prior delivery information. Fall Winter Spring Summer will be responsible for the return shipment to our warehouse. Please keep in mind that there will be a €15 return shipping fee (120 NOK for returns from Norway) when returning an item. You will receive further instructions on how to create your return shipping label when starting your return process.

6. Please follow your local instructions on how to return the parcel. Please note that you will receive further instructions on how to create your return shipping label when starting your return process. If you're using our return service, the return will be traceable and insured until it has reached the warehouse:

  •  Norway: Please leave your parcel at the local post office. 
  •  EU: Please leave your parcel at the local post office. Returns from Sweden and the Netherlands should be left at your nearest DHL Servicepoint.
  •  United States, Canada, Iceland and Switzerland: You will be contacted by your local DHL Express office to schedule a pickup. 

7. Your return will be accepted within 14 days from the delivery date at the warehouse.

Exchanges

At this time, we do not offer exchanges. 

Receiving a refund

Your refund will either be credited to the original purchaser's credit card or as store credit to your MTHLVT online account. If the complete order is returned a refund will include MTHLVT shipping cost to the customer. The return shipping fee will not be refunded.

Important information

  •  Items must be returned to us in perfect condition accompanied by the return form.
  •  Make sure all products are exactly as you received them, odor free, with tags, packaging and seal still attached.
  •  All shoes must be tried on a carpeted surface until you have decided to keep them. Shoes tried on outside surfaces cannot be refunded.
  •  Shoes should be returned in their original, undamaged shoes box as this is considered part of the product.
  •  We prefer that items are returned through Fall Winter Spring Summer return service to ensure they are protected and insured during transit. However, you may return the goods by any secure transport.
  •  Please note that Fall Winter Spring Summer is not responsible for any differences in value caused by changes in currency. 

Sale Offers

Our policy above applies during the sales period.

Fall Winter Spring Summer Quality Guarantee

If items are classified as faulty, were received damaged or have manufacturing fault that occurred within a 12-month time frame after purchase, please contact us immediately.

 

Contact Customer Service

Need help? Email us at shop@fallwinterspringsummer.com and we will be happy to assist you.

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