Returns & Exchanges

Please note that we have a 14 days return policy. NB: The return shipping fee of 150 NOK (Norway) and € 25 (International) will NOT be refunded.

RETURN PROCESS (NORWAY)

If you would like to make a return from Norway, please follow these steps:

1. Make sure the products are in the same condition in which they were delivered to you, with all identification tags, packaging and seal still attached. If you are unsure whether we will accept your return; please see the important information section underneath for a complete list of criteria.

2. Fill out the return form, place the item(s) and return form in the original shipping box, or any other solid carton box. Close the box and tape it securely.

3. To return your order, put your received return label on the outside of the package. Deliver it at your local post office (Posten / Bring). Please keep in mind that the return shipping fee of 150 NOK (Norway) and € 25 (International) will NOT be refunded.

4. Your return will be accepted within 14 days from the delivery date at the warehouse.

If the return label for some reason is not included in your package, please contact us by email at shop@fallwinterspringsummer.com

* If you chose to return the item to our flagship store, please make sure to bring printed return form with you. The refund will be processed within 1-5 days and will be made using the same payment method used at purchase.

RETURN PROCESS (INTERNATIONAL)

If you would like to make a return outside of Norway, please follow these steps:

1. Make sure the products are in the same condition in which they were delivered to you, with all identification tags, packaging and seal still attached. If you are unsure whether we will accept your return; please see the important information section underneath for a complete list of criteria.

2. Fill out the return form, place the item(s) and return form in the original shipping box, or any other solid carton box. Close the box and tape it securely.

3. Write a return request to shop@fallwinterspringsummer.com with your order number. Return documents will be sent to you via mail within 1-4 days. 

4. Place the return shipping label on the box over the prior delivery information. Bring your parcel to the nearest UPS Access Point together with a copy of return form. Leave the package together with return form there. Please keep in mind that the return shipping fee of 150 NOK (Norway) and € 25 (International) will NOT be refunded.

5. Your return will be accepted within 14 days from the delivery date at the warehouse.

EXCHANGES

At this time, we do not offer exchanges. 

RECEIVING A REFUND

Your refund will be credited to the original purchaser's credit card. The return shipping fee will not be refunded.

Important information

  •  Items must be returned to us in perfect condition accompanied by the return form.
  •  Make sure all products are exactly as you received them, odor free, with tags, packaging and seal still attached.
  •  All shoes must be tried on a carpeted surface until you have decided to keep them. Shoes tried on outside surfaces cannot be refunded.
  •  Shoes should be returned in their original, undamaged shoes box as this is considered part of the product.
  •  We prefer that items are returned through Fall Winter Spring Summer return service to ensure they are protected and insured during transit. However, you may return the goods by any secure transport.
  •  Please note that Fall Winter Spring Summer is not responsible for any differences in value caused by changes in currency. 

SALE OFFERS

Our policy above applies during the sales period.

FALL WINTER SPRING SUMMER QUALITY GUARANTEE

If items are classified as faulty, were received damaged or have manufacturing fault that occurred within a 12-month time frame after purchase, please contact us immediately. 

CONTACT CUSTOMER SERVICE

Need help? Email us at shop@fallwinterspringsummer.com and we will be happy to assist you.