Please note that we have a 14 days return policy for all returns and exchanges. FWSS offer returns, exchanges and store credit. See below for the correct process. 

Important information:

• Items must be returned to us in perfect condition.
• Make sure all products are exactly as you received them, odour-free, with tags, packaging and seal still attached.
• All shoes must be tried on a carpeted surface until you have decided to keep them. Shoes tried on outside surfaces cannot be refunded or exchanged.
• Shoes should be returned in their original, undamaged shoe box as this is considered part of the product.
• We prefer that items are returned through Fall Winter Spring Summer return service to ensure they are protected and insured during transit. However, you may return the goods by any secure transport.
• Please note that Fall Winter Spring Summer is not responsible for any differences in value caused by changes in currency.